- Terms and Conditions
Terms and Conditions
TERMS AND CONDITIONS
Welcome to the DeBonaire Select Hair, Inc. website. This website is owned, operated and managed by DeBonaire Select Hair, Inc. Using and ordering hair products from this website indicates that you understand and accept these terms and conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions. Always remember DeBonaire Select Hair, Inc. is highly committed to offer only the premium quality hair products to its customers at affordable prices.
Please feel free to contact us with any questions before your purchase! Thanks for being a valued customer and investing in your hair!
We take every precaution to individually inspect each bundle of hair before packing. We shampoo and condition the hair prior to packaging. We believe in providing quality products so our clients have no need to worry about the quality, which will be delivered to our customers and guaranteed by us.
The authenticity of our product is 100% guaranteed. Due to the pure nature of our Virgin Indian hair extensions, most product concerns can be resolved with a simple care and maintenance routine. Please remember to care for your signature extensions the way you would your own hair.
If you have any questions about your hair purchase please contact us before cutting the zip ties off the bundles and before any alterations are done such as coloring, cutting, etc... Once the hair bundle zip ties are removed and the hair is altered with dye, cutting, etc... we are no longer responsible. We are not liable for what you or your hair stylist choose to do when altering the natural state of your purchase. Thanks for understanding!
Texture Disclaimer – Because of the distinct nature of human hair, two heads of hair are never exactly the same. No two bundles will ever be the exact same due to authentic nature of the Indian virgin human hair. The nature of human hair will have natural healthy variations.
Natural Color Disclaimer – Our products are not processed or colored so our virgin Indian hair only comes in the natural donor shades of 1B (Off Black) and 2 (Dark Brown). There will be color variations between bundles, some lighter and some darker. Lighter natural color bundles can be colored darker and darker natural color bundles can be lightened by a professional stylist at client's discretion and preference.
There may be a slight difference of the hair color in the images depending on the resolution of your computer monitor; DeBonaire Select Hair, Inc. is not responsible for these differences.
Please Read: Before using your hair extensions, please inspect your product thoroughly to ensure the correct length, texture, and quality are as desired. We encourage you thoroughly inspect and examine the hair without cutting the zip ties or opening the bundles to ensure satisfaction with your purchase. Get a second opinion from your stylist if you are unsure or have doubts. Once the hair is used we are limited on what we can do to help you if a problem arises.
Please feel free to contact us with any questions before your purchase.
Each and every bundle of hair is inspected and prepared under professional supervision in our factory in India. After thorough cleaning and inspection, the hair receives a second round of inspection before getting shipped out to our customers. All of our hair goes through a meticulous process to ensure that you are receiving the best quality product possible. Contact us if there is a concern, or if you have questions. We're here to help.
ALL SALES ARE FINAL and are not subject to return. However, the only exceptions to this policy that may constitute an exchange are if an incorrect item was shipped or there is a concern about the product that you received within 7 days after receiving purchase. After assessing the situation then we will determine if we can provide you with an exchange of the item.
ALL SALES ARE FINAL. Items are not returnable and non-refundable. Under no circumstances shall products be returned to DeBonaire Select Hair, Inc. without our permission and prior authorization email documented for a return.
At DeBonaire Select Hair Inc. we make every effort to make sure that all of your expectations are met. We make every effort to make your order as accurate as possible. Some factors which should be considered while purchasing our products is that we specialize in 100% virgin, unprocessed, virgin Indian human hair. Our hair comes from different Indian women donors. Therefore, each bundle will be unique but similar in texture pattern. We are not responsible for the changes or alterations done to the hair once it has left our premises including chemically processing, cutting, coloring, or texturizing the hair, has any strong odors (smoke, food, perfume or etc…).
Our natural hair comes in a straight, wavy, and curly pattern. Our wavy and straight hair comes only in shades Natural 1B and 2. Our curly hair comes typically only in the shade 1B but sometimes it is available in 2 upon request. Please keep in mind; exchanges will not be issued for dissatisfaction with the color or wave or curl pattern of the hair.
Important: Due to nature of the hair product, sanitary measures, and important federal laws and health regulations, we cannot accept the return of used hair and all sales are final. Under Federal Law you cannot return human hair products that have been used due to hygiene purposes. We abide by these strict policies and expect the item to be returned in its original condition.
Under certain circumstances we do offer exchanges if the returned product meets our requirements:
Exchange requests must be made within 7 days of receipt of your order.
We will not accept exchanges of products that have been altered or used in any way. This includes hair that has been cut, processed, colored, or zip tie cut on the bundle.
Shipping and Handling costs will be at the customer's expense.
We offer one exchange per original order at the discretion of DeBonaire Select Hair, Inc. and will pay the shipping costs to mail the exchanged product(s) as a one-time courtesy.
All products and items must be new, unused and returned in their original packaging including all ties, tags, etc... for an exchange unless otherwise discussed. Merchandise packaging cannot be marked, taped or attached by anything or otherwise altered. All merchandise not meeting the above criteria will be refused or returned to the customer at customer’s own expense.
Before an item can be exchanged please contact us via phone or email shown on the Contact Us webpage so we can provide the steps to take.
You have the right to cancel the purchase before the order has been processed and shipped. Please contact DeBonaire Select Hair, Inc. if you would like to cancel your order before it has been shipped. Orders are processed and shipped within 3-24 hours.
To exercise cancel an order the buyer must inform DeBonaire Select Hair, Inc. of their decision to cancel with a clear statement via email or phone. Before an item can be cancelled please contact us via phone or email shown on the Contact Us webpage so we can provide the steps to take.
Business hours are Monday through Saturday from 10:00am to 5:00pm EST. Orders received Monday through Friday before 5:00 pm EST are processed and shipped the same day they are received. Orders placed over the weekend or after business hours, or on holidays, will be processed the following business day. UPS Next Day is available.
Your order is dispatched and processed after confirmation of payment from our bank.
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Our system emails your order receipt as soon as your online order is complete. We will give you a delivery estimate when you place your order based on the information we receive from our order processing team on behalf of UPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.
Incomplete or incorrect address information cause major shipment delays. Please check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. If not, there might be a service fee for address corrections through UPS. You will be charged for any additional fees caused by bad address information. No refunds will be issued for refused or abandoned shipments.
If the product you ordered is not available, DeBonaire Select Hair, Inc. will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a viable option for you and you wish to cancel your order completely, we will issue your payment as a refund. Tracking numbers are sent to your email address as soon as soon as a shipping label is created. If you do not receive a tracking number, please contact us. Use your UPS tracking number to track your package in transit via the UPS website.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by phone or email immediately. We will contact UPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending UPS’s investigation of the situation. If the product comes returned to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.
Please contact us for International orders.
We are closed for the holidays and do not mail any packages on Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Eve, Christmas Day or New Years Day. EXPRESS shipping is not available from December 23th - January 2nd.
PROOF OF DELIVERY
You are responsible for the receipt of your order. If your order is delivered to the address you specified and your order is signed by anyone, it will be and it is considered as delivered. If the order is delivered to the specified address, but not signed for, and is released by the driver, it is considered delivered.
In the rare occurrence of a problem with a product that cannot be resolved through routine maintenance, we want to take every effort to resolve your situation. Refunds are not permitted, but we will take every effort to address any quality issues. The steps to determine if there is a genuine problem, please contact us within 7 days of receiving your order:
You must contact a customer care representative at 1-888-798-5222.
Depending on the situation, we will ask you to send photos of your problem.
Since most problems can be resolved with a maintenance regimen, we may offer suggestions as what product(s) may help resolve your problem.
If the problem cannot be resolved through maintenance, the hair must be sent back to us and received before we can take further action. We handle each situation on a case-by-case basis; the end result of a verified product inspection is replacement.
In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our corporate offices in Atlanta. All costs for hair removal and mailing the product back to DeBonaire Select Hair, Inc. will be covered at the expense of the customer. DeBonaire Select Hair, Inc. will thoroughly inspect the product, upon verification of the problem. DeBonaire Select Hair, Inc. will bear the cost to send out a product replacement. If no problem with the product is evident, DeBonaire Select Hair, Inc. send the item(s) in question back to the customer without an exchange of product.
TERMS OF PAYMENT
All prices are quoted and provided in USA dollars. Our terms of payment require complete payment in advance, before your order is shipped out. There are no exceptions. We accept all major credit cards and PayPal payments and PayPal Credit financing. Your credit card is charged as soon as you place an order online. If you made a PayPal payment, then your funds will be debited immediately. For international customers, only bank wire transfers and Western Union Payments are accepted. Please contact us for more information. Any type of credit card fraud will be prosecuted to the fullest extent of the law. No sale is final unless approved by DeBonaire Select Hair, Inc. We reserve the right to withhold approval on any sale.
PROMOTIONAL DISCOUNT CODES
We may from time to time offer promotional discount codes, which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.
WARRANTY AND LIABILITY
Any dates quoted for delivery of the goods or supply of services are approximate only, DeBonaire Select Hair, Inc. shall not be liable for any delay.
DeBonaire Select Hair, Inc. shall not be liable to the buyer or be deemed to be in breach of the contract by reason in any delay in performing, or any failure to perform, any of DeBonaire Select Hair, Inc. obligations in relation to the products purchased, if the delay or failure was due to any cause beyond the Company's reasonable control. Without prejudice to the foregoing, the following shall be regarded as causes beyond the Company's reasonable control:
-Act of God, adverse weather conditions, explosion, flood, tempest, fire or accident.
-War or threat of war, sabotage, insurrection, civil disturbance or requisition.
-Acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part of any Governmental, parliamentary or local authority.
-Import or export regulations or embargoes.
-Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the Company or of a third party).
-Difficulties in obtaining raw materials, labor, fuel, parts or machinery.
-Power failure or breakdown in any vehicle or machinery or any computer malfunction.
-The imposition of Stopping, Waiting, Parking or similar restrictions which delay or
DeBonaire Select Hair, Inc. is not liable for any damages caused by the products we sell above the aggregate dollar amount paid for the purchase of those products. DeBonaire Select Hair, Inc. is not liable for any damage or injuries caused by its products or services to you or anyone else. All products are used at will on the part of the customer. Customer agrees that if products are non-conforming, the customer’s exclusive remedy shall be at DeBonaire Select Hair, Inc. discretion.
This warranty is given by DeBonaire Select Hair, Inc. subject to the condition that DeBonaire Select Hair, Inc. shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow DeBonaire Select Hair, Inc. instructions and/or care guide, misuse, or alteration.
DeBonaire Select Hair, Inc. shall not be liable to the buyer by reason of any representation, or any implied warranty, condition or other term, or any duty at/of common law, or under the express terms and conditions for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by negligence of DeBonaire Select Hair, Inc., its employees or agents or otherwise) which arise out of or in connection with the supply of the goods and services or their use or resale by the buyer.
LIMITATIONS ON SUITS AND ACTIONS
No action or suit to enforce Buyer’s rights or remedies arising from this sale shall be commenced later than 14 days from the date of shipment.
WE TAKE FRAUD SERIOUSLY
If you are a thief or somebody fraudulently using a credit card that belongs to somebody else, rest assured that your IP address is logged and you will be prosecuted.
COPYRIGHTS AND OTHER RIGHTS
DeBonaire Select Hair, Inc. trademarks and trade dress may not be used in connection with any product or service that is not DeBonaire Select Hair, Inc., in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits DeBonaire Select Hair, Inc. All other trademarks not owned by DeBonaire Select Hair, Inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by DeBonaire Select Hair, Inc. or its subsidiaries.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of DeBonaireselecthair.com, you warrant to DeBonaire Select Hair, Inc. that you will not use DeBonaireselecthair.com for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use DeBonaireselecthair.com in any matter or manner that could damage, disable, overburden, or impair DeBonaireselecthair.com or interfere with any other party's use and enjoyment of the website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through DeBonaireselecthair.com.
Prices, specifications, and the availability of products are subject to change without notice. It is the responsibility of the customer to verify that a price or offer is still valid.
DeBonaire Select Hair, Inc., reserves the right at our discretion to make changes to prices, policies and procedures. Therefore, each time you access the website, please review the Terms and Conditions upon which access and use of this website is conditioned. By your continuing use of the website after changes are posted, you will be deemed to have accepted such conditions.
In the event that a DeBonaire Select Hair, Inc. product is mistakenly listed at an incorrect price, DeBonaire Select Hair, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. DeBonaire Select Hair, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, DeBonaire Select Hair, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.
We try and ensure that all details, descriptions and prices which appear on our website are accurate, however errors may occur. Any typographical, clerical or other error or omission in any sales literature, quotations, price lists, invoice or other document or information issued by DeBonaire Select Hair, Inc. shall be subject to correction without any liability on the part of DeBonaire Select Hair, Inc.
You agree to indemnify, defend and hold harmless DeBonaire Select Hair, Inc. its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the terms and conditions.
The terms and conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and DeBonaire Select Hair, Inc. Any waiver of any provision of the terms and conditions will be effective only if in writing and signed by a Director of DeBonaire Select Hair, Inc. DeBonaire Select Hair, Inc. shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the terms and conditions and/or any page of this website.
I agree to all of the above, as part of the DeBonaire Select Hair, Inc. Terms and Conditions. I also understand that DeBonaire Select Hair, Inc. has the full right to modify or change the agreement in the future, and it will be my complete responsibility to review any updates made to this agreement online at www.DeBonaireselecthair.com. Please read the above Terms and Conditions carefully, and agree to it by checking the checkbox before making your purchase.
Please feel free to contact us with any questions before your purchase! Thanks for being a valued customer and investing in your hair!